Jordan Rivera

Austin, TX | [email protected] | 555-0100 | linkedin.com/in/jordanrivera

SUMMARY

Operations leader with eight years running AI-enabled support teams. Cut ticket backlog 40% while growing the team.

EXPERIENCE

Director of AI Operations, Northwind Labs2021 - Present

• Led a 14-person team shipping ML-assisted triage that lowered response time 35%
• Owned a $2.1M budget and vendor negotiations

Operations Manager, Contoso2017 - 2021

• Built QA and reporting processes across three regions

EDUCATION

B.S. Business Administration, University of Texas

SKILLS

Python, SQL, Process Design, Stakeholder Management, Analytics